Shipping Policy of Gap Factory

At Gap Factory, we strive to deliver your orders quickly, reliably, and at no extra cost—so you can enjoy your new style without delays or hidden fees. This Shipping Policy outlines our shipping practices, including delivery timelines, coverage areas, tracking options, and more, for all orders placed through our website (the “Site”). By placing an order with us, you agree to the terms below.

1. Shipping Coverage: Global Delivery

We offer free shipping to every country worldwide—no minimum purchase required, no regional restrictions, and no hidden shipping fees. Whether you’re ordering from the United States, Europe, Asia, or any other region, your order will be shipped to your provided address at no additional cost to you. Please note: We do not ship to P.O. boxes, military addresses (e.g., APO/FPO), or territories with restricted international shipping (as determined by global logistics regulations). If your address falls into one of these categories, we will contact you via email (using the address provided at checkout) to resolve the issue or cancel the order (with a full refund) if delivery is not possible.

2. Order Processing Time

Before your order ships, we need to process, pack, and verify your items to ensure accuracy and quality. Our standard processing timeline is:

  • 1-3 business days from the date you receive your Order Confirmation email (this email is sent once we’ve approved your order and confirmed product availability).

Processing time does not include weekends, public holidays, or unforeseen delays (e.g., high order volume during sales events, product restocking, or technical issues). If your order includes multiple items, we may ship them in separate packages (all at no extra cost) to ensure faster delivery—you’ll receive a separate shipping confirmation for each package.

3. Delivery Timeframes

Once your order is processed and shipped, delivery times are estimated based on standard international logistics timelines. You can expect to receive your order within 6-12 business days from the date of shipment (not from the date of order placement).

Key Notes on Delivery Time:

  • Business Days: Delivery time is calculated using business days (Monday–Friday); weekends and local public holidays in your region may extend delivery by 1-2 days.
  • Customs Processing: For international orders, your package may be subject to customs inspection in your country. Customs processing times vary by region (typically 1-3 days, but sometimes longer) and are not included in our 6-12 day estimate. We are not responsible for delays caused by customs—you can check the status of your package with your local customs office using the tracking number provided.
  • Remote Areas: Deliveries to remote locations (e.g., rural areas, islands) may take an additional 2-3 business days due to limited logistics coverage.

4. Shipping Carriers

We partner with trusted global shipping carriers (e.g., DHL, FedEx, UPS, and local postal services) to ensure reliable delivery. The carrier for your order is selected based on your destination country, package weight, and delivery speed—we always choose the most efficient option to meet our 6-12 day delivery timeline.

You cannot request a specific carrier at checkout, but we guarantee that all carriers we use provide tracking services and secure delivery.

5. Order Tracking

Once your order is shipped, we will send a Shipping Confirmation email to the address you provided at checkout. This email includes:

  • A unique tracking number for your package;
  • A link to the carrier’s website, where you can enter the tracking number to view real-time updates (e.g., package location, estimated delivery date, delivery status).

If you do not receive the Shipping Confirmation email within 4 business days of your Order Confirmation, please check your spam/junk folder first—if it’s not there, contact our customer service team at [email protected] with your order number, and we will resend the tracking details.

6. Shipping Address Changes

To ensure timely delivery, it’s critical to provide an accurate and complete shipping address at checkout (including street name, house number, apartment/unit number, city, postal code, and country).

  • Address Changes Before Shipment: If you need to update your shipping address after placing an order but before it’s shipped, contact us immediately at [email protected] with your order number and the corrected address. We can only modify addresses if your order is still in processing (within 1-3 business days of order placement)—once shipped, we cannot change the address.
  • Incorrect/Incomplete Addresses: If the address provided is incorrect or incomplete (e.g., missing apartment number, wrong postal code), the carrier may return the package to us. If this happens, we will notify you via email to confirm the correct address, then reship the package at no extra cost. Reshipping may extend delivery by 3-5 business days.

7. Lost or Missing Packages

If your package does not arrive within 15 business days of shipment (or 20 business days for remote areas), please contact us at [email protected] with your order number and tracking number. We will initiate an investigation with the shipping carrier to locate the package.

  • If the carrier confirms the package is lost, we will either:
  1. Reship the same items to you at no cost (if available), or
  2. Issue a full refund to your original payment method within 5-10 business days.
  • If the package is delayed but later delivered (e.g., held at a carrier facility), we will update you with the latest delivery status and ensure it reaches you promptly.

8. Prohibited and Restricted Items

While most of our products (women’s, men’s, baby, and kids’ clothing) can be shipped globally, some items may be restricted in certain countries due to local laws (e.g., items with specific materials or designs). If your order includes a restricted item for your destination, we will contact you via email to offer a replacement (if available) or a full refund. We are not liable for packages seized by customs due to restricted items.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in logistics partners, global shipping regulations, or customer feedback. When we make changes, we will update the “Last Updated” date at the top of this policy and post the revised version on our Site. Your continued use of our Site and services after the update constitutes your acceptance of the new terms. We recommend reviewing this policy periodically to stay informed.

10. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please reach out to our customer service team at:

We aim to respond to all shipping inquiries within 24-48 business hours and resolve issues as quickly as possible to ensure your order arrives smoothly.