Terms of Purchase of Gap Factory

These Terms of Purchase (“Terms”) govern your purchase of products from Gap Factory (“we,” “us,” or “our”) through our website (the “Site”). By placing an order on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please review these Terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 Order Submission

When you place an order on our Site, you are making an offer to purchase the selected products at the listed price, subject to these Terms. All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or violations of these Terms.

1.2 Order Confirmation

Upon successful submission of your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once your order has been processed and accepted, which will include details such as your order number, product(s) purchased, total amount charged, and shipping information. The contract between you and us for the purchase of the product(s) will only be formed when we send the Order Confirmation.

2. Pricing and Payment

2.1 Pricing

All product prices listed on the Site are in United States Dollars (USD) and include any applicable taxes (unless stated otherwise). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders for which we have already sent an Order Confirmation.

2.2 Payment Methods

We accept major credit cards (e.g., Visa, Mastercard, American Express, Discover) and other secure payment methods as indicated on the Site during checkout. By providing payment information, you warrant that you are authorized to use the selected payment method and that the information provided is accurate and complete. We will process your payment at the time of order acceptance (when we send the Order Confirmation).

2.3 Payment Security

We use industry-standard encryption technology (e.g., Secure Sockets Layer (SSL)) to protect your payment information during transmission. While we take reasonable steps to ensure the security of your payment data, we cannot guarantee absolute security, and you acknowledge that any transmission of payment information is at your own risk.

3. Shipping and Delivery

3.1 Order Processing and Shipping

We aim to process and ship all orders within 1-3 business days from the date of Order Confirmation. Shipping times are estimated and begin once your order has been shipped, not when it is placed.

3.2 Delivery Timeframe

After shipment, you can expect to receive your order within 6-12 business days. Delivery times may vary slightly due to factors such as destination location, customs processing (for international shipments), or unforeseen delays (e.g., weather, carrier disruptions). We will provide a tracking number via email once your order has been shipped, allowing you to monitor the status of your delivery.

3.3 Shipping Costs

We offer free shipping worldwide on all orders, with no minimum purchase requirement. There are no additional shipping fees for any destination, and this policy applies to all products available on the Site.

4. Returns and Refunds

4.1 Return Eligibility

You may return any unused, unwashed, and undamaged products (with original tags and packaging intact) for a refund within 60 days from the date of delivery. Customized or personalized products are not eligible for return unless they are defective or damaged upon receipt.

4.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number and details of the product(s) you wish to return.
  2. We will provide you with a return authorization number and instructions for shipping the product(s) back to us.
  3. Package the product(s) securely and include the return authorization number on the package.
  4. Ship the product(s) back to the address provided by our customer service team. You are responsible for ensuring the product(s) are returned in accordance with the instructions and within the 60-day return window.

4.3 Refund Processing

Once we receive and inspect the returned product(s) (to confirm they meet the return eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and you will receive an email notification once the refund has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.

4.4 Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact our customer service team at [email protected] within 7 days of delivery. Provide your order number, photos of the product (and any damage), and details of the issue. We will arrange for a replacement (if available) or a full refund, and we will cover the cost of returning the defective/damaged product to us.

5. Cancellations and Modifications

5.1 Order Cancellations

You may request to cancel your order only if we have not yet processed or shipped it. To request a cancellation, contact our customer service team at [email protected] immediately with your order number. We cannot guarantee cancellation of orders that have already been processed or shipped. If your order has already been shipped, you will need to follow the return process outlined in Section 4.

5.2 Order Modifications

We cannot modify orders (e.g., change product(s), update shipping address) once they have been processed or shipped. If you need to make a modification, please contact our customer service team as soon as possible after placing your order. We will do our best to accommodate your request if the order has not yet been processed.

6. Product Availability and Descriptions

We strive to ensure that product information (e.g., descriptions, images, sizes, colors) on the Site is accurate and up-to-date. However, we do not warrant that product descriptions or images are error-free, complete, or current. Products may vary slightly from their descriptions or images due to factors such as manufacturing differences or screen display variations.

Product availability is subject to change without notice. If a product you ordered becomes unavailable after we have sent the Order Confirmation, we will notify you promptly and issue a full refund for the unavailable product.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Gap Factory shall not be liable for any indirect, incidental, consequential, or special damages (including but not limited to lost profits, lost data, or inconvenience) arising out of or in connection with your purchase of products from our Site, whether based on contract, tort, negligence, or any other legal theory. Our total liability to you for any direct damages arising from your purchase shall not exceed the total amount you paid for the product(s) in question.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, applicable laws, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site. Your continued use of the Site to make purchases after the updated Terms are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase or your order, please contact our customer service team at:

We will respond to your inquiry as promptly as possible.